FAQ

 

Could I make an exchange or get a refund?

Strictly no exchanges or refunds available.

I have not received my package, HELP!?

If you have not received your package or would like to enquire further please contact us at [email protected] or whatsapp us at +6019 379 1391

After making a purchase, is it possible to cancel my order?

All purchases are final and once processed we will not be able to cancel your order.

Will the color look the same on all skin types?

No, the color varies on every person as it has to do with skin color and the undertone of the lips.

What is lipstick made from?

Our lipstick is made from a mixture of waxes, oils and pigments. They contain no harsh or harmful ingredients. It is, however, still advisable to check the ingredients list if you have known allergies. Its also Halal to use by Muslims

Does LIPSLICK test on animals ?

Absolutely not! LIPSLICK does NOT test on animals at ANY level of production and uses natural responsible ingredients in all our products. We are proud to be cruelty free!

Do you do international shipping?

We currently do international shipping to Singapore, Brunei and Indonesia. We are working on expanding our shipping areas.

When will I receive my order?

Once the order has been processed, you will receive your order within 3-4 working days for peninsular Malaysia. Sabah and Sarawak will be 3-5 working days. International orders will be 5-7 working days.

How do I know when my order is shipped?

After processing your order (This will take between 3 – 5 working days), your tracking number will be given once payment and order has been fulfilled.

After placing my order, how will I know when my order is shipped?

We usually take 3-5 working days to process the order. We will send you a tracking number once it has been sent.

Do you charge GST?

All of our product prices are already inclusive of all GST costs. GST (Goods and Services Tax) does not apply to international orders.

Do you charge shipping?

Yes we do.

Semenajung Malaysia :RM 7.00

Sabah & Sarawak : RM11.00

We do also offer FREE SHIPPING when you BUY 4 LIPSLICK.

 

Thank you!

 ♥︎